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Terms & Conditions

1. Rental Agreement

The rental agreement is established between DIRPALMA, S.L. (trading as Pemai Rent A Car) and the renter upon signing the rental contract at the time of vehicle pickup. The online booking form constitutes a reservation request, not a binding contract.

2. Driver Requirements

  • Minimum age: 21 years
  • Valid driving licence held for at least 1 year
  • Valid ID or passport
  • Credit or debit card in the driver's name

3. Insurance Coverage

All rentals include comprehensive insurance with NO excess/deductible (todo riesgo sin franquicia), civil liability insurance up to 50 million EUR, and roadside assistance.

4. Included Services

  • Unlimited mileage
  • Free additional driver
  • Child seats and booster seats included
  • Airport pickup and delivery
  • 24/7 roadside assistance

5. Vehicle Use

Vehicles are rented exclusively for use on the island of La Palma. Taking vehicles off the island is strictly prohibited. The vehicle must not be used for racing, off-road driving, or any illegal purposes.

6. Fuel Policy

Vehicles are delivered with a full tank and must be returned with a full tank. If the vehicle is returned with less fuel, a refuelling charge will apply.

7. Cancellation Policy

Free cancellation up to 48 hours before the scheduled pickup time. Cancellations within 48 hours may be subject to a cancellation fee equivalent to one day's rental.

8. Payment

Payment is made upon arrival at the time of vehicle pickup. We accept major credit and debit cards. Cash payments may be accepted upon prior arrangement.

9. Liability

The renter is responsible for any traffic fines incurred during the rental period. Damage resulting from negligence, driving under the influence, or violation of these terms is not covered by insurance.

10. Applicable Law

These terms are governed by Spanish law. Any disputes shall be submitted to the courts of Santa Cruz de La Palma.

Last updated: March 2026